These Terms and Conditions govern the relationship between Atelier V Digital Branding Studio (hereinafter "Atelier V", "we", "us") and any individual or legal entity (hereinafter "Client", "you") who engages our services. By filling in our questionnaire, making a payment, or otherwise confirming an order, you agree to these Terms in full.
1. Services
Atelier V provides digital branding services including but not limited to logo design, website development, digital business cards, brand identity systems, and ongoing website maintenance. The specific deliverables for each engagement are defined by the selected package as described on our Services page.
All services are delivered remotely. Physical meetings are not included unless explicitly agreed in writing.
2. Orders & Confirmation
An order is confirmed when the Client submits the brand questionnaire and completes the initial deposit payment. Atelier V will confirm receipt and commencement of work within 24 hours of payment.
Atelier V reserves the right to decline any order at its sole discretion, in which case any payment received will be refunded in full within 5 business days.
3. Pricing & Payment
3.1 Payment Structure
- 30% deposit is due before work begins
- 70% final payment is due after the Client approves the delivered work
- For Total Brand projects: 50% deposit upon contract signing, 50% upon final approval
- Monthly Support: billed monthly after the free period expires, upon written confirmation
3.2 Late Payment
If the final payment is not received within 14 days of the invoice date, Atelier V reserves the right to suspend the project, remove the published website, and retain all work completed to date.
3.3 Currency & Taxes
All prices are quoted in Euros (€) and are exclusive of applicable taxes. Clients are responsible for any taxes applicable in their jurisdiction.
4. Delivery & Timeline
The standard delivery period is 7 working days from confirmed payment and receipt of a fully completed questionnaire.
5. Revisions
- Brand Launch: 1 revision round
- Total Brand: 2 revision rounds
Additional revision rounds are available at €50 per round. A complete redesign constitutes a new project.
6. Domain & Hosting
Each package includes one domain name. Atelier V covers registration costs for the first year. Hosting is provided via GitHub Pages at no cost for 12 months.
7. Professional Email
Email forwarding on the Client's domain is set up via a third-party service (ImprovMX or equivalent). Sending from a custom address requires a paid account with the email provider.
8. Intellectual Property
Upon receipt of final payment, the Client receives full ownership of all delivered materials including logo files (PNG, SVG), website code, and all design assets.
9. Monthly Support
Monthly Support (€19.99/month) is available to all clients. The first 3 months are free for Brand Launch and Total Brand clients. It covers updates to existing content only — not new pages or structural redesigns.
10. Cancellation & Refunds
- Before work begins: 50% of deposit refunded
- After work has begun: no refund due
- If Atelier V fails to deliver without valid reason: full deposit refunded
11. Governing Law
These Terms are governed by the laws of the Republic of Bulgaria. Disputes shall first be attempted to be resolved amicably.
Atelier V Digital Branding Studio is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under the GDPR.
1. Data Controller
Atelier V Digital Branding Studio
team@atelierv.design · atelierv.design
2. What Data We Collect
- Name, email address, phone number
- Business name, industry, and location
- Project brief and questionnaire responses
- Communications via email or contact forms
3. How We Use Your Data
- To deliver and manage your branding project
- To communicate about your project status
- To send invoices and manage payments
- To comply with legal obligations
We do not sell, rent, or trade your personal data to any third party.
4. Cookies
We use only essential cookies. No tracking or advertising cookies. You can control cookies through your browser settings.
If you are a resident of the EU or EEA, you have specific rights under the General Data Protection Regulation (GDPR). Atelier V is committed to upholding these rights in full.
Your Rights Under GDPR
Right of Access (Article 15)
You have the right to request a copy of the personal data we hold about you. We will respond within 30 days.
Right to Rectification (Article 16)
You have the right to request correction of inaccurate or incomplete data.
Right to Erasure (Article 17)
You may request deletion of your personal data where it is no longer necessary or where you withdraw consent.
Right to Data Portability (Article 20)
You have the right to receive your data in a structured, machine-readable format.
Right to Object (Article 21)
You have the right to object to processing based on our legitimate interests.
Right to Lodge a Complaint
Commission for Personal Data Protection (CPDP)
Website: www.cpdp.bg
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria